JSCBL Services

A. CUSTOMER SERVICE INFORMATION:

1. WE HAVE SEPERATELY DISPLAYED THE KEY INTEREST RATES ON DEPOSITS IN EVERY BRANCH.
2. NOMINATION FACILITY IS AVAILABLE ON DEPOSIT ACCOUNTS, ARTICLES IN SAFE CUSTODY AND SAFE DEPOSIT VAULTS.
3. WE EXCHANGE SOILED NOTES AND MUTILATED NOTES.
4. WE ACCEPT/ EXCHANGE COINS OF ALL DENOMINATIONS.
5. IF A BANK NOTE TENDERED HERE IS FOUND TO BE COUNTERFEIT, WE WILL ISSUE AN ACKNOWLEDGEMENT TO THE TENDERER AFTER STAMPING THE NOTE.
6. PLEASE REFER TO OUR CHEQUE COLLECTION POLICY FOR THE APPLICABLE TIMEFRAMES FOR COLLECTION OF LOCAL AND OUT STATION CHEQUES.                                                           

B.SERVICE CHARGE:

THE CHARGES LEVIED FOR VARIOUS SERVICES HAVE BEEN SEPERATELY DISPLAYED IN THE BRANCH AND ON THE WEBSITE OF THE BANK.

C.GRIEVANCE REDRESSAL:

1. IF YOU HAVE ANY GRIEVANCES/ COMPLAINTS, PLEASE APPROCH:

   LEVEL 1:

 BETWEEN 10:00 AM to 5:30 PM, MONDAY TO SATURDAY

2. IF YOUR COMPLAINT IS UNRESOLVED BY THE BRANCH MANAGERS YOU MAY APPROACH   THE FOLLOWING:

   LEVEL 2:

 BETWEEN 10:00 AM to 5:30 PM, MONDAY TO SATURDAY

3. IF THE CUSTOMER IS NOT SATISFIED WITH THE RESOLUTION PROVIDED BY LEVEL 2 OFFICER OR IF THE CUSTOMER DOES NOT HEAR FROM US IN 30 DAYS, THEN THE CUSTOMER MAY ESCALATE HIS GRIEVANCE TO:

AND PHYSICAL FORM INCLUDING POSTAL AND HAND-DELIVERED COMPLAINTS TO THE BELOW ADDRESS :

OTHER SERVICES PROVIDED: 

1. WE OFFER FIXED DEPOSITS AND LOAN AGAINST DEPOSITS.
2. WE OFFER RTGS/ NEFT FACILITIES AT OUR BRANCHES.
3. ALL OTHER SERVICES AS MAY BE INDICATED ON OUR BRANCH NOTICE BOARD.
4. FOR MORE INFORMATION CONTACT BRANCH MANAGER.